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Support Services

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Knowledgebase Articles

Access a pool of forms and guides on how to address some known documented ICT issues you are likely to face.
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Track Your Past Ticket

No need to raise another ticket on the same issue you raised in the past. Enter Ticket Tracking ID to track the status of your ticket.
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ICT SERVICES

Please select any one of the ICT Services we can assist you with from the dropdown below

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STUDENT PORTAL

Please use this category to raise queries related to your student portal such as unit registration, GPA inconsistencies, missing grades etc.
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CORPORATE EMAIL SERVICES

Please use this category to raise issues related to Kenyatta University Corporate email account.
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KUSOMA E-LEARNING SERVICES

Kusoma Account, Digital School services
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SATELLITE CAMPUSES

Students in the various satellite campuses can use this category to raise service requests related to their campus.

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LIBRARY

Queries related to library services including electronic books, institutional repositories, online publishing, journals and past papers
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STUDENT FINANCE AND DIRECT BANKING

Queries related to student finance such as invocing, refunds and fee statements as well as direct banking queries related to all receipts, bank payments, helb credits, CDF credits etc
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HUMAN RESOURCES AND WORKFLOW

Human resource realated issues on workflow (Achieve - Integrated Management Information System) for application for leave, performance appraisals and promotions

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